Returns & Refunds Policy
At Albasha, we take pride in the quality of our food products and want you to be completely satisfied with your purchase. Due to the perishable nature of our inventory, we offer returns or replacements on items that arrive damaged or incorrect within 24 hours of delivery.
Inspect Your Order
Upon delivery, please immediately check your items for any signs of damage, expiration, or discrepancies from your original order.
Contact Support
Email our customer service team within 24 hours at [email protected] with your order number and clear photos of the issue.
Review Process
Our quality assurance team will review your claim within 1-2 business days to determine if a return, refund, or replacement is appropriate.
Receive Resolution
Once approved, we will initiate a refund to your original payment method or dispatch a fresh replacement at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing